Cancel instacart order reddit. I made my first order today.

Cancel instacart order reddit 11 …. No one thinks it's worth it. Had like 6 stacking discounts. We cancelled the order 2 days before delivery. " So I went back to Publix to return the items, saw another batch was available and it was the same customer and batch 🤡 so I just asked for all the items back from customer service, checked out, and delivered! Got laid for both batches Click Cancel my order. Their items was out of stock and they kept telling me to go back and forth for the replacement. I later contacted instacart asking what to do with the order, they said I need to return it and I will get $10. Usually, my temp. They won't refund either so I'm out $148 They were probably trying to cancel it at just the right moment to get a refund from Instacart after you drop off the order but before you mark it as delivered lmfao. Order an extra 5 miles of driving compared to similar So, I am noticing that a lot of shoppers aren’t familiar on how to cancel a specific shit, or ridiculous order if it’s in a double or triple. Rules: 1. Cancelling is not a right on aliexpress, but as long as nothing has shipped yet, you can try. It sends a request to the seller, who has to agree with it, and some do, some immediately make a tracking-number so you can't stop them anymore. Other than that, if the shopper can't figure out how to cancel it, they shouldn't be shopping! Wayfair cancelation policy is pretty rigid. But my guess would be the one with the smaller order that wanted a specific cut of meat sounded like they were just asking for an issue and they only had like 4 or 5 items and I'm just about sure that's the 1 that was gonna drive 34 miles across the State of New Jersey for A driver accepts the delivery and cancels it. These third party delivery services mark up prices to pay out batch fees, any weekly bonuses and peak boosts on other orders that have been in queue too long as well as support their own company app and ceos obscene salary. Hi all, I have recently been targeted by ads on Instacart (website and app) that I could get $20 (not 20% but actually $20) off any order over $35 at any store. Now I'm stuck with no food, a stuck order I can't cancel (and charge of $125 still pending), and I can't contact instacart. And saw that she only had put a $4. Welcome to /r/KindleUnlimited, a place to share the Kindle Unlimited books you love. Instacart is showing an inflated inventory that doesn't actually exist. Placed an order early for some surprise Valentine’s Day stuff for my daughter. So I just took an Instacart for two orders the first one I shopped and everything was fine and in the process of shopping the second order the first lady canceled her order. Order A isn’t due till 8pm and it’s 4pm when I leave the store, order B is due at 5pm and order C is due at 430. I am guessing I was grouped with a larger order that was not tipping. I already started so now cant cancel. I reached out to support and had them remove that customer from my batch. Things were going well until I checked the app and saw that the order was cancelled. 00. It could also be personal emergency. If they agree and do it you will get a notification that the batch was removed. Another reason is risk management. Text or call the customer and ask them to cancel or reschedule the order. We're working to connect you with another shopper right away and will let you know when your order is in progress again. ive heard people talk on here before that you can but whenever ive accepted a multiple-order batch and i only want to actually do one of the orders (because the other is just so bad), the only option i see is to cancel the entire batch. I removed my payment method when it was time for the free trial to end. this morning, thank god my card was LOCKED, there was a declined charge for $99 from instacart. Instacart sending scheduled orders out at the wrong time or sending us to the wrong place is infinitely more inconsiderate than an emergency that delays a shopper. I went ahead and finished the Shop Only portion in order to salvage something and after I checked out and completed the batch, I immediately got a nasty email from Trust and Safety. Fast forward almost 2 weeks, and I’m confused how this refund (of the $140 hold) is supposed to work. … How can I cancel my instacart? The order is in progress, but no one is picking it up and it has been days. . there is this one guy i always deliver too same store first 10 orders were fine and no problem dropping it off. But they decided to take up most of my time for their order. There is zero wrong with dropping an order in my experience. Same amount of Follow the golden rule: don't be a dick. The shopper can cancel the order after they have started shopping, but they would also have to contact Instacart to do so. Every single delivery person (who most likely also shopped your entire order) is an independent contractor. so i go into the app and click on Instacart+ Fact is that Instacart can simply NEVER guarantee a delivery at all. I haven’t shopped a batch since that day. Immediately another one popped up in store and I took it. They only state that you may cancel before the item is prepared to ship, and that cancelations are not guaranteed. It's happened a few times but I kept seeing the order so I knew something was wrong. Never. And they ignored the prompt in the beginning that said you have to have it. Had Instacart cancel an order I checked out for fraud. No, a customer should only cancel it themselves if they decide they don't want the order, want to get it delivered at another time, or don't like their shopper for whatever reason. $30 off $100 from Instacart Free Instacart+ from credit card $15 off order from credit card $20 off gift card from Costco I bought like $130 of items and the $100 gift card covered it all including a $15 tip. If something better comes up, I'll take it and profit. I was alarmed when I came back to see so many 3 order batches. Swipe. You can’t cancel custom orders like meal combos, catering orders, bundled holiday meals, cakes, deli sandwiches, and other deli items (ex. So the order got cancelled. I cancel if they have too many specific notes in their order because that means they’re picky and they should probably be shopping for themselves. Half of this order was alcohol and there was a lot Jul 27, 2023 · There will likely be a time when you must cancel an Instacart order, mainly if it only contains a few items. all happened in 3 minutes. If you don't have many issues usually and rarely cancel, you will be fine. Now I have to wait for Kroger to adjust my account and wait Instacart needs to stop keeping everything over 10% in my area. It doesn’t let me deliver order C first so order C is getting their groceries 10-20 minutes late… After an hour I reached out to customer service to cancel since it had not been picked up. The shopper would also get the full pay minus any tip involved after the order is cancelled. About 85% of the time there is an issue with either with poor quality produce, missed items, receiving items I didn't order, different people who are posted as the shopper but someone else delivering my groceries, charged an extra delivery fee for them taking Has anyone ever placed an order, checked the shopper app and contemplated grabbing your own order? I just placed one now for 5 items, 11 units and I left a $7 tip. And my guess is the Shopper can’t get a hold of the genius idiots in the supportless department. Support tried to call them and no answer. According to the Instacart shopper, my card declined 2x, even tho my statements has the pending charge amount taken out. sliced meat and cheese) if it’s within the 24-48 hour window, depending on the retailer. I think there was a $15 charge to cancel that the customer was I have been using Instacart for about 4 yrs now, and recently started using Shipt. " However, it turns out that he delivered the order hours ago, but never changed the status (he still hasn't changed it). I cancel if they add a lot of heavy items. How is this still a problem in 2023? Can the merchants inventory not be shared with Instacart? If not, then the merchant's inventory probably shouldn't be listed on Instacart. Instacart needs to give the costumers the option to get the refund in credit balance instead of waiting a few days for a full refund , I needed my groceries and lost my money . A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. 6K votes, 414 comments. Instacart specific as well as the website. Now the order has been in active limbo for over half an hour! I told the second rep to cancel it, but it’s just sitting there. They've never officially confirmed this to be true, but as of the other 90% of IC training I got, I learned it from Reddit. 65K subscribers in the instacart community. After my order had been completely shopped, I get an e-mail and app message from instacart stating my order had been canceled! I've been using instacart since the start of the pandemic and this has never happened before. It must of been a glitch. This is my first Reddit post! Something really weird just happened. I'm sorry it was going to take you 30 minutes to read all that. Getting a better offer from another app is a big one. Okay, that’s fine, things happen. I put in a 3 hour window for today from 4-7. They messaged me and said it was closed, and asked me to cancel it. Basically like Walmart or any other grocery store that does curbside pickup. They get a 24 hr ban while IC reviews the account. And, a $3. Instacart takes it away and tosses it back out for $15-$18. Could be a bad attempt at a scam. I am very annoyed and irritated by this. I tried to place an order with instacart and they just keep cancelling on me. Why? Simply because Instacart does not employ even 1 single person to deliver anything at all. Two days In a row I had multiple customer batches on each batch one customer had the usual 8-10 item orders, on both 5 items were unavailable so I messaged and called the customer the First Lady said pleader cancel and she’ll pick a different store, today no response and didn’t answer the phone, I contacted instacart care team they said they’ll send an sms abs call if no response they Instacart does, when customers order off instacart they get a receipt from instacart, not the store. This is a chat that I got from a customer (probably first time ordered on instacart) who only have 4 items in their order. then, all of a sudden, the entire history of this shopper shopping for me is gone! no updated delivery frame, no Your order got grouped with another order or even 2 that have a large item list, and most likely 2 different stores. I know it says I should verify with Id and card but I just don't feel safe sending it over like that. 5 miles and it was on the way close to where I live. I had one order earlier this month where the customer asked me to cancel the order while I stopped for gas within the same shopping center as the store. I understand I am paying for the convenience of not driving to the store, shopping, and driving back. Will I get my 55 bucks back still? I'm not sure what I've done but I just don't wanna lose the equivalent of almost an entire day of work She could have been 40 miles away, Instacart will do that, and then she has motivation to a) cancel to get the batch pay and b) only get the items in your order she can take home and use. Same single. Shipt average at 15%. If I go to the instacart+ Page It says membership plan, free trial, my only option is to turn on auto renew, and below that is preferred payment method, there's no option to cancel anywhere on the webpage or app. I placed my order a week ago, and the promo was not applied. Reply reply Call Instacart Customer Service at 1-888-246-7822 for any questions (please don't rely solely on answers provided by Redditors!). and then they tell me they’ll give me a free delivery for my next order and if i paid for IC+ I could’ve gotten $10 credit I don’t think it was fair to mention if I paid for their service I would of gotten 77 votes, 39 comments. They said the shopper had multiple orders. but the last one they asked me to get a signature from him. Got store and no service, will not load list or anything. 🤷🏾‍♂️🤷🏾‍♂️🤷🏾‍♂️ The combined pay for the order (tip + instacart's pay) has to be worth it to deal with the amount of time and hassle it takes to complete the order. If the order cost you$20 to $30 to shop that means the shopper will get $8 plus no tip. After I shopped and got on the road to deliver the items to customers, after… Wtf. Posted by u/Cynbeline - No votes and 8 comments It’s not on you to cancel because he made a mistake. I’m a generally patient person, and understand things happen, places are short-staffed, etc. It was for 3 Rite-Aide items. Actually if you take one order most of the time it doesn't hurt your rating it you message an agent and drop another it depends on the agent most wont touch your cancel rate and you wanna make sure aswell one day I just about cancelled 3 people cuz of there order details low tip ECT and one lady was super demanding I saw an issue with that So I reached out to support and canceled her order and shopped the other. The OP's post wasn't about their order getting picked up, it was about not being able to cancel the order. How Instacart takes care of their end with the shopper shouldn't even be a factor in your decision making on whether or not to cancel an order. You don't, Exactly. One thread per author per month. in the end, we got played😂 Seconded. Instacart said they were going to cancel the batch due to missing customer. This is a you problem for lying about the mileage they said OK no need to worry I will remove the order without it affecting your cancellation and guess what lies lies lies they remove the order and what a surprise my cancellation rate immediately goes up now I’m at 15%, they keep doing this shit Liars And I spent the past four days I think I Took a photo. I've been ordering from instacart for a while, today I tried to order some paint pens and instacart cancelled my order and said my account needed to be verified. As another commenter said, we have to maintain 80% completion rate which is just # of completed deliveries in last 100 orders accepted. I did an order, realized I wanted to edit my delivery instructions, couldn't find a way, except to Cancel the order and start over. Why IC allows people to order high-value electronics to begin with is beyond me They are supposed to return the order, they are allowed 24 hours. 10 for 0. Then IC sends an alert, "refund in 5-10 days". Maybe I realize that it’s not worth taking this order instead of making my partner take the bus home (I usually pick him up but we both know it’s better to take the bus than for me to pass up a decent batch). This frustrates drivers and customers, and probably costs Instacart money from canceled orders. However, my last two experiences as a customer have been awful. Try as they may Instacart cannot guarantee that you'll get your order in time. **Not directly affiliated with Instacart** Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. Don't be a dick. A few minutes pass and I got another notification telling me they would cancel my order if I did not start shopping. true. WTH happened? I had a cancel yesterday was half way thru a small order and it cancelled and I got to keep the 10 bucks. The rest of the order was only 4 items so I shopped it one was out of stock I hope people know when they cancel the deli order that their Instacart order is still active My wife will do Instacart when the kids are in daycare for supplemental income. The customer placed an order 5 minutes before the store closed. Can't say ic have cheap customers if they are all the same and prove to you what they've tipped. I'm expecting to drive up when IC tells me the order is ready and someone will bring my groceries out to my car. I need help. I had someone cancel their order when I was on my way to deliver "because it was going to get there too soon. This doesn't make her behavior okay, but Instacart created the motive and opportunity for it. I cancel if the customer is rude. Sometimes the app glitches I think. I’m walking out and about to “deliver” order and she wrote “just cancel the order”. but i can't because its "in progress" and they are "shopping it" now. Funny enough I saw her order sitting in the available batches after I had delivered the other customers order. I’ve used Instacart a few times now and haven’t had any real issues until today. r/BestBuy is a community-driven subreddit for employees and customers to engage in meaningful conversations, ask for help, and discuss the company or their local store. ” Easy get around if you need to get rid of a batch AFTER you started shopping (and can no longer use our cancel order button) and cannot reach support. a shopper picked up my order and started shopping and they found 7 things. I ask her what’s wrong and she cancels the order. Try going into the order and remove each item individually if it doesn’t work, make sure to delete you payment information and contact support if that doesn’t work cause sometimes if you don’t have a current order you can’t get to support, contact IC via instagram Hope that helps Somehow I was charged the $99 for a one-year Instacart subscription, and since it came out of my Venmo account, which I rarely use, I didn't notice it until the 14-day period that let's you cancel the subscription, without it being an issue, had passed. It’s not about a bad tip. I had a customer, last one before heading home. Thank you all - I appreciate your help. do you have to contact support? they’ve been doing this lately, for random orders we need to get signatures, we can get descrivated if we dont get the signatures, its not shoppers it instacart. If you haven't tipped or tipped low then that's why your order keeps getting re-scheduled. This is usually when agents screw up and either cancel the entire order, or cancel incorrectly and it hits your cancellation rate. Got a message that my order was pushed back till 8, like okay you can’t get it in the 3 hours, than 8:45. So avoid these orders. true I can assure you there's no option to cancel , I was just confused what a 'shopper' was. I posted before about how they tried charging me a $19. I have mobility restrictions and if I have to go into the store and manage the order I'll need to know that in advance. Will Instacart charge me for canceling the order? So yes i know it charges your card after the free trial. I reached out to insta cart and they reached out to buyer and they didn't cancel. 2 hrs ago, the wrong order is dropped off at my front door. Was super excited - after the order was completed - texted shopper about a few substitutions. Some poor soul took the order I hope they had a easier time with her. Original: I am not sure how everything works on shoppers end, but today has left me extremely upset and bummed. I shopped an order and when I got to the delivery address and saw the delivery instructions, they said they were at some hotel nearby and to bring it to their room. The order was randomly cancelled 20 minutes after the shopper checked out, but an hour before the expected delivery time. There's growing evidence based on stories here that Instacart gives a 24 hour "shadow ban" if you cancel an order after checking out, regardless if it is your fault or not. At that point I told him that basically had let me know choice but to cancel their order because I took it at a specific amount of items and they kept adding stuff and therefore I wasn't going to take the order in them to keep adding stuff yes you did, I'm basically told him exactly why you're not adding any money instacart's not adding any I got soft ban on my account after the customer cancelled the order. Customers would still be able to order their groceries but we would do the shopping and staging instead of instacart. Or you’re implying you’re going to cancel the buyers order for no legitimate reason, when typically after already being shipped, you’re going to need proof that something went wrong to cancel without raising a red flag… especially when the buyer will notice and ask why their order was cancelled without even having anybody attempt to . It doesn’t happen. It wouldn’t let me chat with an agent about the express membership and the phone lines all say disconnected but when I tried to chat with an agent about an “order” one popped up immediately… You're basically kinda screwed. There’s no option for me to cancel the order and get my money out of pending. I’m not trying anything weird, I’ve used my normal debit card and a prepaid card. First I asked Venmo about it, they said to first ask my bank since they took it from my bank. I contacted support to cancel because I’m not taking a hit to my rating and a reduced tip for something that isn’t my fault… after their order was deleted from the batch I saw that the order left was a great, high-tipper…. No driver care because of high chat volume. Cancel an order. And that's why you will believe anything like like if you are ever late and have to go take a poop the customer won't call support they're just going to cancel the order in the app after you paid for it and started delivery and instacart app totally allows that loolll. 9 items, 1 replacement (whole milk for 2% lol) and 2 items skipped. It's entirely up to the shoppers to do your order or pass on it. I was wondering if the driver still gets paid because they went to the store and looked for the item. It goes against them, not you. After placing, we realized we’d be better off going to the store rather than to wait for our delivery time. I ignore it and keep driving. I placed an order last night and it gives you the option to get instacart+ again, and i chose no and i went about my business. Lots of reasons to cancel. I was under the impression that once shoppers accept they generally complete. Live in an apartment? Too much risk of having to carry all the stuff up three flights of stairs when there are other similar offers available. My most recent and now last order with Instacart,My shopper added items from another order in with my batch when he was checking out. Hey I’m a customer for Instacart (or at least trying to be) and every time I order anything my order gets canceled instantly and I get sent to a page saying “post order suspicious activity” in the url. How is someone supposed to cancel the order in progress??? I had to call instacart. Multiple cards, even tried multiple addresses, too. Damn Doordash averages 20%. 53 tip. That’s fine - my mistake. It was a large order (29 items) so I made sure to tip extra for this reason. I placed an order on Instacart, and have been checking the page every 2 to 3 minutes since. As a driver I got stuck at HyVee one night for about half an hour because I couldn't deliver and was told when i went back that they can't process IC returns anymore because of some issue with the account the money processes to, and had to wait for support to cancel. They can best assist you to resolve any issues right away. No explanation, no notification. hi so i am kinda new to instacart (this is the 2nd order ive placed). Select the order you want to cancel On the order page, scroll down to Manage order. I realize 15 minutes is a short time; however, the way their terms are, you are best not hitting the order button, until you for sure know that you want it. Shoppers cannot see the instructions until after they accept the order; what they see is the number of items, store, and delivery distance (and location if they zoom in on the pin), as well as tip and Instacart payment. We can unassign ourselves from an order that we accepted. She had an order that was about 20 miles away. They always mention " Credit Card or Payment information Billing and/or Shipping information" as being wrong but they work everywhere else. To cancel after shopping has begun, reach out to Instacart Customer Experience by selecting Contact Us at the bottom of any article. So I had a similar issue as the shopper, let me just tell you what happened from my end so maybe it can help you in some way. Apparently a 120% tip isn’t enough for drivers to not cancel. You click the question mark icon & then click the headset icon in the upper right corner to get to the attached screen. Cancel the order. It was a $200+ order and funny thing is I just delivered a $300+ order to the same address yesterday. This particular store said they do not accept returns on alcohol. Then yesterday they made one sandwich but the other was meatball and again they didn't have it so they called the customer, which is great but they said to cancel both. Attached are the screenshots of the steps. Over 4 hours ago, the status became "Shopping complete," so I have since been waiting for the status to change to "Out for delivery. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in… You should not have contacted your shopper, you should have just contacted Instacart and cancelled. I tried to contact Instacart twice but gave up after an hour of waiting Is that normal. If you have ever been a Instacart shopper, you will get a message when calling that number which prevents you from being able to access live phone agents. I don't mind new shoppers and work through it with many of them, I get it, been there myself. It didn't matter if the OP tipped $1 or $100, that has nothing to do with whether or not they have the option to cancel their order. The first order they sent a picture of another building with the incorrect address in the picture and the order of appeals wont refund. She accepted the order and clicked navigate. You can cancel an order for a full refund without any additional fees before shopping begins. I always wondered what the customer thought when I take an order only to cancel it a minute later. I have apparently saved over 350 Hours of shopping by using Instacart ((according to the app)) and this was the first time my order was not picked up. No delivery fee? Great, but in one recent order I paid $12 more than I would have in-store, plus tipping the shopper based on the higher prices. I placed my order today at 7:30pm. Says i have no connection. -when you are dropping an order from a double I suggest making sure it’s not a two store batch. Order was put in over 5 hours ago and shopper grabbed it over 4 hours ago and took 2 hours to shop it (like started putting things in the cart and took 2 hours to fully complete it). Latest is an order I placed to arrive between 8am - 10am. do you have to start shopping first? ive only tried it before i get to the store. How do I cancel a curbside pickup order placed on wegmans. And the delivery times are all over the place. Readers like you help support 72 votes, 28 comments. However, I noticed a notification from Instacart basically telling me to start shopping. Customer support will not respond, and scheduling a call is only available from 2-4am! Damn bots, cuz nobody gonna accept a 10$ instacart order, the thought behind it is your gonna immediately going to accept if you get that 60$ notification cuz you don’t want to lose out being too slow. Keeps telling me to get help. 11 votes, 35 comments. I was thinking it was probably some kind of bug tbh. I would normally purchase my groceries once a week. I had to cancel on the way to delivering a few weeks ago and I was able to shop again after the 24 hr ban. Hi. I like the think the cancelled one was just a nice fat tip for the one that replaced it. It turns out your shopper can't complete your Vons order. One time I had an order for a customer that did not answer the phone when I called from the box. 00 Before I hit the Place Order button, I noticed that it said, "Your debit/credit card is being temporarily authorized for $200. Please read the sidebar. On the app— Tap the 3 horizontal lines in the upper left-hand corner Tap Your orders. I message her I'm going to cancel your order , I accepted it to shop 6 items etc. I can’t tell you how many times a support agent has accidentally removed an order because they are so poorly trained & might not have the greatest understanding of English. Wouldn’t you know that Instacart is bundling it with a 30 item no tip order and offering it for $14. You’re only supposed to be charged the cancellation fee if you cancel the order, the shopper cancels it at your request or if you are not at home & don’t respond to IC when they try to contact you for a “hand it to me” delivery. If it's a custom made item you'd be unable to resell, tell them tough titties. A second option is to hit "add new item" manually write in cancel order and a price of 1 cents, you can then checkout and swipe delivered. Self promo should be kept to a minimum. 50 service fee. I have had 2 orders in the last month that were not delivered. Instacart will automatically cancel the batch for you without a SS person due to “all items being listed as out of stock. I made my first order today. Now I've been waiting for delivery and it's almost an hour after the last minute of the delivery window. Not everything is about the god damn tip. Posted by u/Feisty_Error_1279 - 7 votes and 6 comments Today I placed an Instacart order for aprox $150. Shopper started the order then texted me asking me to cancel because he can’t find anyone to help him. You can call them anytime before, during or after the shop, all the way up to delivery, to cancel your order. It's always been about 15% as far back as I can remember. I know orders can be cancelled if they're too inconvenient or too many items are out of stock, but this felt like a pretty routine order. And they probably just said they were having car issues to get you to cancel it so they’re freed up from having to be detained hours because of issues out of their control. Customer said she's shopping the order that I just accepted about 5 minutes ago (as of the chat). So back story - I went to order groceries last night but realized it was too late to put in the order for same day because Aldi closes early on Sunday. auth is around $30 - $40. 69 service fee of a $56 order from a Family Dollar store that is… I think it's because Instacart is doing what's best for the company, not the shopper. My lunch is in that order and I have a "cameras on" meeting at 1:00 so I really wanted to get it by noontime. Shoppers need to stop obsessing over the god damn tip. Customer refuses to cancel and it wont let me. Cancel or reschedule prescription orders You may cancel your prescription order before a shopper starts… Item pricing right to cancel an order for any reason, including as a result of incorrectly priced items. I'd never had something like that happen before. Customers are welcome, too. I couldn’t get through support during it for some reason and then the batch got cancelled randomly (i guess the customer cancelled it) and I got paid for the delivery but no tips. If I cancel and just go to the store myself, I can head out at noon and be home by 12:15 which gives me plenty of time to eat. Forget about a time slot, forget even simply a day of the week. So they had to cancel the order at the register because they couldn't pay. They texted me saying that they removed the customer from my batch and that I’ll still get paid for the order. Sometimes longer if the order has not been returned As far as getting dinged for cancelation, you're fine, as the they requested to cancel, not you. They usually have been out on a batching pause for 24 hours. I was still 20 minutes away from the store at this point. Usually the shopper will cancel the order before or after shopping because of the tip either being too low or no tip at all. If you see it happening all the time, report and block the accounts that keep doing it. Medicine and clearance gift wrap 😂 got the customer to add on like 4 more items sending her pictures of the clearance Xmas section. I only took it because it was taking me few blocks from home , I walk my dog around that time. The store ends up closing on me and over the intercom they said "customers need to bring everything up to the front and check out now the store is closed" and started shutting off lights. I'm a mercenary, and I owe Instacart nothing. Same distance. its a 16 item list from a local grocery store with a nice tip. Where they go to college, they can pay with Google/Apple pay, so they don't use the physical Instacart green card. She didn’t know there was road construction between where we live and the place where the order was supposed to be shopped for. They cancelled the order and I could've kept shopping right after chat ended. now my order is sitting for forever when it should have been grabbed quick. I get an automated text from Instacart that order is now estimated to arrive by 11am. I then asked him to find a replacement- just another black binder and paper, and he said he left the store already, took another order and I needed to cancel. That's also weird!! I tried contacting the customer to cancel it since I couldn't seem to figure out how to chat support, then I finally did and sent support proof of that. Being lazy costs me $30, but somehow Instacart tells me I saved money. I to called Instacart and they were able to verify what I ordered and what was added extra from another order. I said I stopped for gas, and I was almost at the store. I canceled a $12 order $4 tip that had 6 items, the customer added 7 items instantly when I started shopping. When you cancel an order during the shopping or delivery processes, you may be charged a cancellation fee of up to $15. Saw it was $19. Instacart system is down. My family recently set up an Instacart order. Pls help I've had it happen to where I accept an order and it said they canceled order. It benefits Instacart for customers to think that an individual shopper is being slow with their order, versus learning that Instacart has a system that combines orders and creates situations where customer groceries are sitting around while other orders are being done. I have made multiple accounts and used different cards and I just get instantly cancelled. I completely understand things happen sometimes that prevent on-time deliveries but I’ve never had an order take as long as today’s. Instacrt likes to batch small tip orders with big tip orders so the small ones get taken, as we only getbpaid $7 from Instacart. That so called shopper is full of bs and yep that is a cancel, I wouldnt shop for her either because outside of the aforementioned, questioning her NOT working as she claims, why tf do feel the need to share your bounty from instacart and batch notifications with another shopper that is currently trying to shop your target order(I dont do It wasn't a big order or far away (less than 20 small items). I asked if the store was closed and he said no, that the employees were not helpful. She couldn't cancel it either last night and she stopped responding. they also communicated with me about out of stock items/replacements. They asked me to go back to the store to return all the merchandise. This is only my first month doing Instacart so I reached out to Support and they told me that I have to go drive literally 20 miles to return the food. The only thing you can possibly do if the other one is really worth doing, is replace the item against the customers wishes, and refund / cancel afterwards, but you'll be stuck with the order until support can handle it, but at least you'll get paid for the good order. 10 votes, 20 comments. wut? FWIW, Instacart isn’t supposed to charge a cancellation fee unless the cancel was initiated by the customer after checkout or the customer was unavailable on a “meet the customer” order. I hit the jackpot last time I used instacart. Otherwise, contact Instacart Support and you should be refunded. I am dealing with the same issue. Normally this takes 5 mins, but with the outages today, you're stuck. I cancel if the customer notes indicate they're an asshole, likely to damage my ratings, or threaten my personal safety. Ha! Yup!! Order pay is usually not too bad, I took one for 50 miles for $105 order pay once worked out fine for me, the way back I got other orders in nearby cities going home. Facebook X LinkedIn Reddit Flipboard Copy link Email. "At Instacart, we work hard to protect our valued customers. Support can manually push an order through if I call them, but I get different answers every time. I ordered like 9 items - snacks , fruit drinks etc and a Shopper gets assigned to the order then a few mins later says… I’ve had to call them for every single order. The average shopper spends 2-3 hours shopping crappy large triple batch that can take anywhere from 30 mins to an 1hr and half to deliver then there is the checkout which can take 15 mins-30 mins depending on the store the pay is always $7 no matter if it takes an hour total time or 5 hours total time and tons of people order 100’s of item If you have never been an Instacart Shopper, you can call Instacart Customer Care at 1-888-246-7822 and they can verify this if you'd like to know for sure before you place your order. This sounds like it was all on the driver unless an incorrect address was listed on the app. The thing is, it won't let me scan my card. It’s a $5 order and I tipped $6 on it. No way to get in the building, so the order was cancelled and I kept the groceries. So I got that after shopping had started. Constantly micromanage me while I’m shopping. Because then, she gets some free stuff and a chunk of money. Tap Cancel this order. The shoppers account would be put under review and they would get a 24 hr suspension. I used the live chat to ask them how come they didn't honor the promotion and they blamed the app saying that was a glitch. I even contact support after the order to get CS to help teach the shopper how to use a specific part of the system and I make it clear I was happy with the shopper otherwise and would be happy if they shopped for me again, and I just need the prices to be adjusted properly for the items I did receive. If you've shipped, let them return it. com (for tomorrow)? The FAQ page indicates orders can be canceled up until the time the shopper starts picking but there doesn't seem to be an option to modify or cancel on the order details page? TIA for any guidance. This was pre-QR code at Publix. Todays order was not delivered and no picture was taken of then delivery. Instacart can suck the snotty end of my fuck I had an order I filled; but, the customer was not home when I delivered his order. If the order is delayed, for whatever reason, it is well within your rights to expect a full refund for your order total, plus a refund of any fees. If it's something that happens regularly they might permaban Usually if the distance is far for a low tip shoppers will cancel it, usually batches are at 7$ here batch pay for whatever size so the tip will affect how quick a shopper will pick it up and shop best advice would be just be mindful of the tip because you could order 100 plus items and if you don’t leave a good tip they are only getting about 7$ for it so it’ll sit for a long time or a The only issue is people who aren’t home and order in extreme weather, that’s when instacart needs to actually send orders out at the right time. That just takes the current driver off the assignment and it gets dispatched to another driver. If its a small order, then probably also a small tip. Now I’m trying to contact Instacart but they are not helpful in the least- apparently a customer can cancel any order up to delivery! 2. Drivers CANNOT cancel orders. We can’t cancel AFTER checkout citing too many out of stock items. I placed an order today and it was cancelled because the item was out of stock. That doesn't cancel the order. If a 3rd party handles the order for you it should be on them to keep up with agreements with stores to process returns. They are not suppose to keep the order at all, this will cause the shoppers account to be deactivated. If you're not out anything, there's no reason not to cancel and refund the order other than greed. And the show $30 order. vtxbvz vzgdl ewti opusz bxkw laorqluxw emss ywrx lrzmn irnh